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Orlando Vacation Packages |
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a Reservation |
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Take the following steps
to make a reservation: |
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Choose Dates |
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Select Theme Park Tickets |
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Review Hotel Package Prices |
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Choose a Hotel |
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Book your Orlando Vacation |
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Why Us? |
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No
Cancellation
fee
Learn More |
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Best Package Price
Guarantee.
Learn More |
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Secure
Reservation
transaction Server |
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Florida Seller of Travel
Lic. No ST-35794 |
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 Frequent Asked Questions |
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Under
Frequent Asked Questions you will find some of the most common questions
we are asked about Disney® World packages and many other things. There is
so much to talk about Orlando and of all that we can offer you,
including discounted Orlando hotels and so much more! So please call us
to talk live to one of our Orlando Vacation packages Specialists at our
toll free number: 1-866-882.4720 ¡También Hablamos Español!
What's included in our Orlando vacation packages?
Accommodations according to the selected hotel. For a detailed
description of amenities and photos in any of our
Orlando
vacation packages, for more details click
here to check the hotel.
Tickets to the Parks for each member of your party
according to the parks you
selected
when configuring your package. We offer tickets to most theme
parks in Central Florida, including Sea World®, Orlando and many
others.
Breakfast: Many hotels (not all) offer a complimentary
Continental, Continental Plus or Hot Buffet Breakfast. This
means a varied selection of cereal, fruit, juices, coffee, tea,
milk, bagels, muffins, donuts, boiled or scrambled eggs, French
and regular toast, waffles, etc. For a detailed description of
the breakfast that's included with the package (if any). For
more details click here
to check the hotel.
Transportation: Many hotels offer complimentary transportation
to and from the Major Theme Parks in the Orlando / Kissimmee
tourist area. Transportation is provided via Bus Shuttle that
goes to/from the parks at a fixed schedule. Usually twice in the
morning starting at 8 a.m. and then coming back mid-afternoon
and when the park closes. The schedule will vary according to
the season; ask the hotel's front desk for more details. For a
detailed description of the transportation that's included with
the package refer to each particular hotel in our website and
verify this with the hotel either by phone or upon check in,
since this service is subject to change. All the hotels can
assist you in getting transportation to any park not included
in their service, but you might need to pay for the service
to the transportation company.
NONE of the hotels provide free transportation to either Bush
Gardens Tampa or The Kennedy Space Center, but they can make
arrangements for a nominal fee. Those 2 parks are not in the
Orlando / Kissimmee tourist area as they are about 1 to 1.5 hour
drive from Orlando.
All hotel taxes are included (that's 13% in Kissimmee,
11.5% in Orlando) |
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When and where do I get the tickets?
The tickets are usually delivered to the front
desk of your hotel the day before your arrival date or, in high
season, on the day of your arrival
between 9 am and 9 pm (EST).
Upon request we can guarantee the delivery of the tickets the night before at no extra
cost; that way you
can pick them up the day of the arrival in the morning, go to the parks on
the same day and then check in after you come back from the parks. Just call toll free
1-866-882.4720 to make arrangements or
email us for details.
The tickets do not
have a specific date to use them, meaning that you can use them in any
order you like; see the ticket description for more details in the tickets
selection page |
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Theme Parks Available
We have tickets for ALL the theme parks in the Orlando /
Kissimmee tourist area including Disney®'s Magic Kingdom, EPCOT
Center, MGM Studios and Animal Kingdom; Universal Studios® and Islands of
Adventure, Sea World® (Discovery
Cove),
all the Dinner Shows, the Water Parks, etc, available for you to
choose from. We also have passes to Bush Gardens Tampa Bay,
Cypress Gardens and Kennedy Space Center.
For more information on the attractions click the links below:
Walt Disney® World's Magic Kingdom, Epcot Center, MGM Studios,
Animal Kingdom,
Typhoon Lagoon and
Blizzard Beach (water parks),
Disney® Quest and Pleasure Island at Disney®'s
Downtown Disney®.
Universal Studios® and
Islands of Adventure
Sea World® and Bush Gardens Tampa Bay
Kennedy Space Center, Wet & Wild Water Park, any Dinner Show (Arabian
Nights, Medieval Times,
Pirates Adventure, etc).
If you wish to include any additional attraction to your package,
just call us toll free at
1-866-882.4720
for a quote. |
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When will I get my Confirmation
Letter?
Reservations are confirmed within
24 hours. Confirmation letters are sent to our guests either by
email, fax or mail and they can also be downloaded from our
website. When a guest places a reservation in our system either
by phone or online, they are provided with their reference
number. Due to Spam blockers and undeliverable mail or faxes, we
strongly recommend our guests to click here to go online to our website
here to go to "my reservation" area. Here you'll be able to check the status of your reservation
anytime, as well as print out their confirmation letter. |
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Is my information Secure?
Our data
encryption
ensures your
information
is protected
before it is
sent to the
Internet and
our site is
scanned
DAILY to
verify our
site is safe
against
hackers by
TWO of the
most
recognized
companies in
data
security:
Network
Solutions
and
Trust
Guard.
This makes
doing
business
over the
Internet as
secure as
purchasing
by
telephone.
If you don't
want to send
your credit
card over
the
Internet,
you don't
have to; you
have the
option to
call
toll free 866-882-4720
within the
US and
407-438-4447
worldwide.
We won't share or sell your information with any third party. |
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What about airline tickets or car rentals?
We specialize exclusively in Orlando hotels, resorts and theme
park tickets
and that's why we offer so many great deals.
With so many "web only" or "internet only" airfare rates
available, you can always find a better deal if you book the
airline yourself, but only through us will you be able to get
the discounted resort AND theme park tickets in one package. |
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How do I get to the hotel?
If you're driving, we include the hotel address on the
confirmation letter. Using that you can get detailed driving
instructions from Google maps (http://maps.google.com; however,
use them at your own risk).
If you're flying in and do not plan to rent a car, getting to
the tourist area hotels from the Orlando International Airport (MCO)
couldn't be easier. Many companies offer services to and from
the Airport. |
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Cancellation Policy
No cancellation fee!
We are so sure of the great price and services provided by our
packages that If you can't reschedule your trip and must
cancel instead, you can do this at no cost within 48 hours of
making your reservation, unless the reservation is being made
within 72 hrs of your arrival date. A $39 processing fee will be
charged if you cancel your trip after the 48 hour grace period.
The remaining balance will be refunded to your credit card. The
$39 is also creditable towards your next reservation.
If you cancel within 72 hrs of your arrival date (or your
reservation is made within 72 hrs of your arrival date) or don't
show up at the hotel, then we'll retain the total package price
up to $150 (per room), unless your travel dates fall within
holidays according with our
table below. No returns will be given for early check-outs or
unused nights. To cancel, call us at 1-866-882.4720 (after
office hours leave a message); Cancellations made directly to
the hotel will not be considered valid. CANCELLATIONS CAN ONLY
BE PROCESSED BY PHONE; no emails or faxes will be accepted.
Holidays dates
If any day of your reservation falls in any of the following
Holiday travel dates (Jan 15-20, Feb. 12 – Feb. 17, Mar. 1 –
Apr. 30, May 21 – Jul. 30, Sep. 3 – Sep. 8, Oct. 8 - Oct. 13,
Oct. 29 - Nov. 11, Nov. 25 – Nov. 30, Dec. 18 - Jan. 4), then
the total package price up to $300 (per room) will be retained.
No returns will be given for early check-outs or unused nights.
Cancellations made directly to the hotel will not be considered
valid.
We guarantee the tickets will be
ready for pick-up at the hotel on your arrival date
You may change your tickets selection up to 5 days before
arrival. The tickets will be delivered to your hotel on your
arrival date, between 9 am and 9 pm (EST). If you want to go to
the parks the same day of your arrival or need special
arrangements for tickets delivery,
please let us know in the comments section on the reservation
page, call us Toll
Free: 1-866-882.4720 (International: 407-438.4447) or email us
at
support@tovs.net. There is no charge for these services.
Theme Park Admission Tickets are not refundable and non
transferable (once you have them in your hands, are yours to
keep, just like at the parks).
I authorize The Orlando Vacation
Store to purchase in my name the tickets to the theme parks and/
or Dinner Shows and/or any specific events which have been
requested in this reservation.
CANCELLATION POLICY FOR HALLOWEEN HORROR NIGHTS & DISNEY'S NOT
SO SCARY HALLOWEEN PACKAGES:
Because this is a special promotion it has its own
cancellation policy:
These tickets are non- refundable and non-transferable. If you
decide to cancel your reservation before the 72 hours of
arrival, the cancellation fee of $150 will apply. If you decide
to cancel your reservation less than 72 hours prior your arrival
date or for no shows a cancellation fee of $300 will apply. In
both cases, the value of the tickets will not be refunded.
Reschedules CANNOT be made.
Rescheduling your Reservation:
We will happily reschedule or change the dates or property
on your reservation (upon availability) up to 72 hrs before
arrival date for a $25.00 fee. If new dates fall during Holidays
and/or Special Events and guest decides to cancel after initial
reschedule, the cancellation policy for Holiday dates will
apply, otherwise the non holiday dates cancellation will remain
the same. If applicable, the guest will have to pay the
difference between the original package price and the package's
current price for the new dates or property. To reschedule or
for customer support, call us at 1-866-882-4720 a minimum of 72
hrs prior to your scheduled check-in date.
If partial payment has been accepted at time of booking, then
balance must be paid in full fourteen (14) days before arrival.
In case the balance is not paid in full within ten (10) days
before arrival, The Orlando Vacation Store reserves the right to
cancel the reservation and to apply the cancellation fee
according to the parameters above.
All packages must be
charged in full to guarantee guest price.
Historically, Orlando Theme Parks raise their prices every year.
This increase usually takes place on the first quarter of the
calendar year but it could be anytime. We don't want you to be
affected by this raise. In order for us to guarantee your
package price, your total package price will be charged the
moment you make your reservation; that way your tickets can be
held in stock at current prices. If you don't want to pay your
package in full and use instead a payment plan, please keep in
mind that when the time comes for the balance to be charged, if
the tickets prices changed, a price adjustment will occur.
If partial payment has
been accepted at time of booking, then balance must be paid in
full fourteen (14) days before arrival. In case the balance is
not paid in full within ten (10) days before arrival, The
Orlando Vacation Store reserves the right to cancel the
reservation and to apply the cancellation fee according to the
parameters above.
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Limitation of Liability
As Seller of Travel, our services are limited to making the reservation on the hotel you selected, paying for such accommodations and (if included in the package), paying and delivering the tickets to your hotel. All incidentals are the guest's responsibilities. We are NOT responsible for the actual fulfillment of the services from neither the hotel nor the Theme Parks and any complaints should be addressed directly with the service provider (hotel or theme park) not to us.
Please be advised that the information, products and services published on this Web site MAY INCLUDE inaccuracies or typographical errors. The Orlando Vacation Store DOES NOT GUARANTEE the accuracy of, and disclaims liability for, any inaccuracies relating to information and descriptions of hotels and other travel products displayed on this Web site. This includes photographs, list of hotel amenities and general product descriptions provided by the respective suppliers. Hotel/Star Ratings on this Web site are intended only as a general guideline and we do not guarantee the accuracy of these ratings. Changes to the Web site can and will be made periodically and at any time, which might change the information presently listed.
The inclusion or offering for sale of any products or services on this Web site DOES NOT constitute any endorsement or recommendation of such products or services by The Orlando Vacation Store. In addition, we make no representations about the suitability of the information, products and services contained on the Web site for any purpose.
Hotels and suppliers providing travel or other services for The Orlando Vacation Store are independent contractors and not employees or agents of
The Orlando Vacation Store or its affiliates. The Orlando Vacation Store is NOT LIABLE for errors, omissions, acts, representations, breaches or negligence of any such suppliers. The Orlando Vacation Store and its affiliates HAVE NO LIABILITY AND WILL MAKE NO REFUNDS in the event of any delays, overbookings, strikes, cancellations, omissions, acts of government or authority or any other causes beyond our control.
The Orlando Vacation Store, its affiliates and our respective suppliers SHALL NOT IN ANY EVENT BE LIABLE for any direct, indirect, incidental, punitive, consequential or special damages arising out of or connected with the use of this Web site. This also includes products, services and information obtained through this Web site even if The Orlando Vacation Store, its affiliates and our respective suppliers have been advised of possible damages. This limitation of liability does not apply in states/jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages.
By making a reservation or requesting a quote you authorize us to contact you, either
by phone, mail or email, for any matter related to you
reservation, follow up or future offerings of our products
through our "Orlando Insider" newsletter.
COPYRIGHT AND TRADEMARK
NOTICES
All contents of this Web site are: ©2003 - 2006 The Orlando
Vacation Store LLC 12701 S John Young Pkwy, suite 210, Orlando
FL 32837. All rights reserved.
The Orlando Vacation Store and all logos and slogans are either
registered trademarks or trademarks of The Orlando Vacation
Store. Other product and company names mentioned herein may be
the trademarks of their respective owners.
SOFTWARE AVAILABLE ON THIS
WEB SITE
All software including, without limitation, all HTML code, ASP
code and Active X controls contained on this Web site, is owned
by The Orlando Vacation Store and is protected by copyright
laws. Any reproduction or redistribution of the Software is
expressly prohibited by law, and may result in severe civil and
criminal penalties. Violators WILL BE prosecuted to the maximum
extent possible. Copying or reproduction of the software to any
other server or location for further reproduction or
redistribution is EXPRESSLY PROHIBITED. |
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Privacy Policy
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What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit a request or place an order.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
CAN-SPAM Compliance
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.theorlandovacationstore.com/FAQ.asp#Link08.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on 7/3/2009
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.theorlandovacationstore.com
12701 S John Young Pkwy Ste 210
Orlando, FL 32837
USA
support@tovs.net
407 438 4447
Privacy Policy Customer Pledge
We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
Federal Trade
Commission Fair
California Online Privacy Protection Act
Children's Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form.
Respectfully,
The Orlando Vacation Store |
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How do I know this is not a scam?
We understand your worries. That's why we have included our
state license number in our home page, under the link "About Us"
and our local address in our "Contact Us" links.
"We are licensed and bonded in the State of Florida as a "Seller
of Travel".
Please call the State of Florida and ask them about us. Since
they license travel companies in Florida they know if there are
complaints against us. You can call 1-800-435-7352 (outside
Florida, call 850 - 488.2221); press option 4 - and then option
2 to speak to an agent and tell them you want to check on
The Orlando Vacation Store, Florida State License
ST-35794"
The State of Florida also requires us to carry a $25,000.00 bond.
This is your insurance of our performance when you purchase any
of our packages. |
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 We're also members of the Orlando Better Business Bureau.
The Orlando Vacation Store meets all BBB Online Reliability
participation and Better Business Bureau membership standards
and is authorized to display the
BBBOnLine Reliability seal. You can also send us an email with your
questions at
support@tovs.net |
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Florida Vacation Packages, Discount Disney® Vacations & Tickets
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