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Call Toll Free:
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Orlando Vacation Packages
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Frequent Asked Questions
Under Frequent Asked Questions you will find some of the most common questions we are asked about Disney® World packages and many other things. There is so much to talk about Orlando and of all what we can offer you, including discounted Orlando hotels and so much more! So please call us to talk live to one of our Orlando Vacation package Specialists at our toll free number: 1-866-882.4720 ¡Hablamos Español también!
- What's included in our Orlando vacation packages?
- When and where do I get the tickets?
- What theme parks can I choose from?
- When will I get my Confirmation Letter?
- Is my information Secure?
- What about airline tickets or car rentals?
- How do I get to the hotel?
- Cancellation Policy
- Limitation of Liability
- How do I know this is not a scam?
What's included in our Orlando vacation packages?
Accommodations according to the selected hotel. For a detailed
description of amenities and photos in any of our
Orlando
vacation packages, refer to each particular hotel in our Web
site.
Tickets to the Parks for each member of your party
according to the parks you
selected
when configuring your package. We offer tickets to most theme
parks in Central Florida, including Sea World®, Orlando and many
others.
Breakfast: Many hotels (not all) offer a complimentary
Continental, Continental Plus or Hot Buffet Breakfast. This
means a varied selection of cereal, fruit, juices, coffee, tea,
milk, bagels, muffins, donuts, boiled or scrambled eggs, French
and regular toast, waffles, etc. For a detailed description of
the breakfast that's included with the package (if any) refer to
each particular hotel in our website
Transportation: Many hotels offer complimentary transportation
to and from the Major Theme Parks in the Orlando / Kissimmee
tourist area. Transportation is provided via Bus Shuttle that
goes to/from the parks at a fixed schedule. Usually twice in the
morning starting at 8 a.m. and then coming back mid-afternoon
and when the park closes. The schedule will vary according to
the season; ask the hotel's front desk for more details. For a
detailed description of the transportation that's included with
the package refer to each particular hotel in our website and
verify this with the hotel either by phone or upon check in,
since this service is subject to change. All the hotels can
assist you in getting transportation to any park not included
in their service, but you might need to pay for the service
to the transportation company.
NONE of the hotels provide free transportation to either Bush
Gardens Tampa or The Kennedy Space Center, but they can make
arrangements for a nominal fee. Those 2 parks are not in the
Orlando / Kissimmee tourist area as they are about 1 to 1.5 hour
drive from Orlando.
All hotel taxes are included (that's 13% in Kissimmee,
11.5% in Orlando)
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The tickets will be delivered to you at you hotel the day of your arrival date, between 9 am and 9 pm (EST).
Upon request we can deliver the tickets the night before at no extra cost; that way you can pick them up the day of the arrival in the morning, go to the parks on the same day and then check in after you come back from the parks.
Just call toll free 1-866-882.4720 to make arrangements or email us for details.
The tickets do not have a specific date to use them, meaning that you can use them in any order you like; see the ticket description for more details in the tickets selection page
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We have tickets for ALL the theme parks in the Orlando / Kissimmee tourist area including Disney®'s Magic Kingdom, EPCOT Center, MGM Studios and Animal Kingdom; Universal Studios® and Islands of Adventure, Sea World® (Discovery Cove), all the Dinner Shows, the Water Parks, etc, available for you to choose from. We also have passes to Bush Gardens Tampa Bay, Cypress Gardens and Kennedy Space Center.
For more information on the attractions click the links below:
Walt Disney® World's Magic Kingdom, Epcot Center, MGM Studios, Animal Kingdom, Typhoon Lagoon and Blizzard Beach (water parks), Disney® Quest and Pleasure Island at Disney®'s Downtown Disney®.
Universal Studios® and Islands of Adventure
Sea World® and Bush Gardens Tampa Bay
Kennedy Space Center, Wet & Wild Water Park, any Dinner Show (Arabian Nights, Medieval Times, Pirates Adventure, etc).
If you wish to include any additional attraction to your package, just call us toll free at 1-866-882.4720 for a quote.
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Reservations are confirmed within 48 hours. Confirmation letters are sent to our guests either by email, fax or mail and they can also be downloaded from our website. When a guest places a reservation in our system either by phone or online, they are provided with their reference number. Due to Spam blockers and undeliverable mail or faxes, we strongly recommend our guests to go online to our website www.tovs.net and click on the upper hand-right side on the link called my reservation. In this area, the guest will provide information regarding his reservation and this reference # and they will be able to check the status of their reservation anytime, as well as print out their confirmation letter.
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We use the most strict encryption protocols and 128-bit security to make sure your personal and credit card information remains secure. We won’t share or sell your information with any third party.
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We specialize exclusively in Orlando hotels, resorts and theme park tickets and that's why we offer so many great deals.
With so many "web only" or "internet only" airfare rates available, you can always find a better deal if you book the airline yourself, but only through us will you be able to get the discounted resort AND theme park tickets in one package.
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If you're driving, we include the hotel address on the confirmation letter. Using that you can get detailed driving instructions from Google maps (http://maps.google.com; however, use them at your own risk).
If you're flying in and do not plan to rent a car, getting to the tourist area hotels from the Orlando International Airport (MCO) couldn’t be easier. Many companies offer services to and from the Airport.
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Highlights:
► 24 hours no cancellation fee unless your arrival date is within the next 72 hours
In this case the cancellation policy will apply.
► You may change your tickets selection up to 5 days before arrival.
► Lowest Package Price Guarantee
To cancel, call us at 1-866-882.4720 (after office hours leave a message)
Cancellation Policy (non holiday dates):
We are so confident about the great value of our packages, that you may cancel your reservation within the first 24 hours of making the request with no cancellation fee (unless your arrival date is within the next 72 hours. In this case the cancellation policy will apply). After the initial 24 hrs, we'll charge a $75 fee if cancelled up to 72 hours prior to your arrival date. Less than 72 hours prior your arrival date or for no shows, one night charge plus tax or $150 (per room), whichever is greater, will be retained. No returns will be given for early check-outs or unused nights.
Cancellation Policy for Holiday dates:
If any day of your reservation falls in any of the following Holiday travel dates (Feb. 11 – Feb. 19, Mar. 1 – Mar. 31, Apr. 4 - Apr. 25, May 22 – May 27, Jun. 9 – Jul. 4, Aug 29 - Sep. 2, Oct. 2 - Oct. 13, Oct. 27- Nov 2, Nov. 6- Nov. 11, Nov. 26 – Nov. 30, Dec. 19 - Jan. 4): You may cancel within the first 24 hours of making the reservation (if the reservation is made within 72 hours of your arrival, the total package price up to $300 per room cancellation fee applies). After the initial 24 hrs, we'll charge $150 if cancelled up to 72 hours prior your arrival date. Less than 72 hours prior your arrival date or for no shows, the total package price up to $300 (per room) will be retained. No returns will be given for early check-outs or unused nights.
Cancellations made directly to the hotel will not be considered valid. CANCELLATIONS CAN ONLY BE PROCESSED BY PHONE; no emails or faxes will be accepted. To cancel call us at 1-866-882.4720 (after office hours make sure to leave a message).
If
partial payment has been accepted at time of booking, then balance must be paid in full fourteen (14) days before arrival. In case the balance is not paid
in full within ten (14) days before arrival, The Orlando Vacation Store reserves the right to cancel the reservation and to apply the cancellation fee according to the parameters above.
Rescheduling your reservation:
We will
happily reschedule or change the dates or property on your
reservation (upon availability) up to 72 hrs before arrival date
for a $25.00 fee. If new dates fall during Holidays and/or
Special Events and guest decides to cancel after initial
reschedule, the cancellation policy for Holiday dates will
apply, otherwise the non holiday dates cancellation will remain
the same. If applicable, the guest will have to pay the
difference between the original package price and the package's
current price for the new dates or property. To reschedule or
for customer support, call us at
1-866-882-4720
a minimum of 72 hrs prior to your scheduled check-in date.
All packages must be charged in full to guarantee guest price.
Historically, Orlando Theme Parks raise their prices
every year. This increase usually takes place on the first
quarter of the calendar year but it could be anytime. We don’t want you to be affected
by this raise. In order for us to guarantee your package price, your total package price will be charged the
moment you make your reservation; that way your tickets can be
held in stock at current prices. If you don’t want to pay your
package in full and use instead a payment plan, please keep in
mind that when the time comes for the balance to be charged, if
the tickets prices changed, a price adjustment will occur.
In any case, for any package, Balance must be paid in full fourteen (14) days before arrival. If the balance or part of the balance is not paid within ten (10) days before arrival, The Orlando Vacation Store reserves the right to cancel the reservation and to apply the cancellation fee according to the parameters above.
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As Seller of Travel, our services are limited to making the reservation on the hotel you selected, paying for such accommodations and (if included in the package), paying and delivering the tickets to your hotel. All incidentals are the guest’s responsibilities. We are NOT responsible for the actual fulfillment of the services from neither the hotel nor the Theme Parks and any complaints should be addressed directly with the service provider (hotel or theme park) not to us.
Please be advised that the information, products and services published on this Web site MAY INCLUDE inaccuracies or typographical errors. The Orlando Vacation Store DOES NOT GUARANTEE the accuracy of, and disclaims liability for, any inaccuracies relating to information and descriptions of hotels and other travel products displayed on this Web site. This includes photographs, list of hotel amenities and general product descriptions provided by the respective suppliers. Hotel/Star Ratings on this Web site are intended only as a general guideline and we do not guarantee the accuracy of these ratings. Changes to the Web site can and will be made periodically and at any time, which might change the information presently listed. The inclusion or offering for sale of any products or services on this Web site DOES NOT constitute any endorsement or recommendation of such products or services by The Orlando Vacation Store. In addition, we make no representations about the suitability of the information, products and services contained on the Web site for any purpose.
Hotels and suppliers providing travel or other services for The Orlando Vacation Store are independent contractors and not employees or agents of The Orlando Vacation Store or its affiliates. The Orlando Vacation Store is NOT LIABLE for errors, omissions, acts, representations, breaches or negligence of any such suppliers. The Orlando Vacation Store and its affiliates HAVE NO LIABILITY AND WILL MAKE NO REFUNDS in the event of any delays, overbookings, strikes, cancellations, omissions, acts of government or authority or any other causes beyond our control.
The Orlando Vacation Store, its affiliates and our respective suppliers SHALL NOT IN ANY EVENT BE LIABLE for any direct, indirect, incidental, punitive, consequential or special damages arising out of or connected with the use of this Web site. This also includes products, services and information obtained through this Web site even if The Orlando Vacation Store, its affiliates and our respective suppliers have been advised of possible damages. This limitation of liability does not apply in states/jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages.
By making a reservation or requesting a quote you authorize us to contact you, either by phone, mail or email, for any matter related to you reservation, follow up or future offerings of our products through our "Orlando Insider" newsletter.
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Web site are: ©2003 - 2006 The Orlando Vacation Store LLC 12701 S John Young Pkwy, suite 210, Orlando FL 32837. All rights reserved.
The Orlando Vacation Store and all logos and slogans are either registered trademarks or trademarks of The Orlando Vacation Store. Other product and company names mentioned herein may be the trademarks of their respective owners.
SOFTWARE AVAILABLE ON THIS
WEB SITE
All software including, without limitation, all HTML code, ASP
code and Active X controls contained on this Web site, is owned
by The Orlando Vacation Store and is protected by copyright
laws. Any reproduction or redistribution of the Software is
expressly prohibited by law, and may result in severe civil and
criminal penalties. Violators WILL BE prosecuted to the maximum
extent possible. Copying or reproduction of the software to any
other server or location for further reproduction or
redistribution is EXPRESSLY PROHIBITED.
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We understand your worries. That's why we have included our state license number in our home page, under the link "About Us" and our local address in our "Contact Us" links.
"We are licensed and bonded in the State of Florida as a "Seller of Travel".
Please call the State of Florida and ask them about us. Since they license travel companies in Florida they know if there are complaints against us. You can call 1-800-435-7352 (outside Florida, call 850 - 488.2221); press option 4 - and then option 2 to speak to an agent and tell them you want to check on The Orlando Vacation Store, Florida State License ST-35794"
The State of Florida also requires us to carry a $25,000.00 bond. This is your insurance of our performance when you purchase any of our packages.
We're also members of the Orlando Better Business Bureau.The Orlando Vacation Store meets all BBB Online Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal. You can also send us an email with your questions at support@tovs.net
Florida Vacation Packages, Discount Disney® Vacations & Tickets
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